Refund policy

 

Returns & Refunds Policy

Last updated: June 2026

Lazy Pup Co (“we,” “us,” or “our”) stands behind the quality of our products. This policy explains how returns, exchanges, and refunds are handled.

Return Window

You may request a return within 30 days of delivery. You can request and manage returns in your account at https://account.lazypupco.com.  You can also email us at info@lazypupco.com with your order number and reason for return. Returns sent without prior authorization will be refused.

Eligibility & Condition

To be eligible, items must be:

  • New, unused, and unwashed
  • Free of pet hair, odors, stains, or damage
  • In the original packaging with all inserts/tags
  • Purchased directly from lazypupco.com

For health and hygiene reasons, we cannot accept items that show signs of use with pets (e.g., fur, odor, soiling) or laundering. We reserve the right to refuse returns that do not meet these standards.

Non-Returnable Items

  • Final-sale or clearance items
  • Gift cards
  • Items marked “non-returnable” at checkout

Return Shipping & Costs

  • Domestic (U.S.): If your return is approved, we’ll issue a prepaid return label.
    • If the return is due to change of mind, fit, or preference, we’ll deduct the actual return shipping cost from your refund.
    • If the item is defective, damaged, or incorrect, we cover return shipping in full.
  • Canada: Approved returns may use a customer-arranged carrier or a prepaid label (where available). You are responsible for return shipping costs and any import/duty charges imposed on the return. Any such charges billed to us will be deducted from your refund.

Original shipping charges (including any Canadian duties/taxes included in shipping at checkout) are non-refundable, except where we made an error or the item arrived defective.

Exchanges

To receive a different size/style, please return the item per this policy and place a new order. This ensures the fastest turnaround and accurate inventory. If you prefer a direct exchange, contact info@lazypupco.com and we’ll confirm availability (not guaranteed).

Damages, Defects & Order Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at info@lazypupco.com with photos of the issue and the packing slip so we can make it right.

Lost or Missing Packages

If tracking shows “Delivered” but you didn’t receive the package:

  1. Check with household members, neighbors, or building staff.

  2. Verify the shipping address on your order confirmation.

  3. Allow 5 days after the delivered scan (carriers sometimes mis-scan).
    If still missing, email info@lazypupco.com. Replacements are issued at our discretion after the 5-day window.

How to Return

Once your return is authorized, we’ll email instructions and, if applicable, a prepaid shipping label. Ship returns to:

Lazy Pup Co
217 Cedar St., Suite 315
Sandpoint, ID 83864

We recommend retaining your drop-off receipt and tracking until your refund is processed.

Inspection & Refunds

Returned items are inspected within 7 business days of arrival. If approved, we’ll issue a refund to your original payment method less any applicable deductions (return shipping, international import fees). Your bank or card issuer may take an additional 5–10 business days to post the refund.
If 18 business days have passed since your approval notice and you don’t see the refund, contact info@lazypupco.com.

Address Changes & Refused Deliveries

We are unable to modify addresses after shipment. Packages returned due to an incorrect or undeliverable address may be refunded minus original and return shipping costs. Refused deliveries are treated as standard returns with applicable deductions.

Policy Updates

We may update this policy at any time. Changes apply to orders placed after the effective date above.