Shipping policy
Shipping Policy
Last updated: June 2026
Lazy Pup Co (“we,” “us,” or “our”) ships all orders directly from our home office in Sandpoint, Idaho, using a UPS-verified business address for privacy and security purposes. Please review the following information to understand our shipping procedures and policies.
Order Processing
Orders are typically processed within 1–3 business days after purchase, unless otherwise indicated on the site. Orders are typically fulfilled Monday through Friday, excluding weekends and major U.S. holidays. You will receive an email confirmation once your order has been shipped.
Shipping Methods & Carriers
We currently ship via USPS and UPS. Additional carrier options may become available in the future. Orders shipped within the continental United States typically arrive within 3–7 business days after shipment. Delivery times are estimates and may vary due to factors beyond our control, including weather conditions or carrier delays.
Shipping Rates
We offer flat-rate shipping for all orders within the continental United States.
- Free shipping is automatically applied to orders totaling $50 USD or more before taxes and after discounts.
- Orders under $50 are subject to a shipping fee displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your UPS or USPS tracking number. Tracking information may take up to 48 hours to become active.
Lost, Stolen, or Missing Packages
If your package is marked as “Delivered” but has not been received, please take the following steps:
- Check with neighbors, building staff, or family members who may have accepted the delivery.
- Verify that the shipping address on your order was entered correctly.
- Wait at least 5 days after the marked delivery date, as packages are occasionally mis-scanned or delayed.
If the package still cannot be located after that period, please contact us at info@lazypupco.com for assistance. We may request that you confirm the delivery address and the steps taken to locate the package before opening an investigation with the carrier.
Lazy Pup Co. is not responsible for packages that are lost, stolen, or misplaced after the carrier has marked them as delivered. However, we will assist customers in working with the carrier to investigate delivery issues when possible. Any replacement or refund requests will be reviewed on a case-by-case basis.
International Shipments (Canada)
Orders shipped to Canada include all customs duties, taxes, and import fees within the shipping cost shown at checkout. Customers will not be billed additional import fees upon delivery.
Please allow 5–12 business days for delivery, depending on location and customs processing. Email info@lazypupco.com for assistance. Replacements may be issued at our discretion.
Delivery Issues and Returned Orders
Orders returned due to an incorrect address, failure to pick up, or refusal of delivery are eligible for a refund of the product purchase price only. Original shipping charges and any carrier return fees are non-refundable. Customers wishing to have the order reshipped are responsible for additional shipping charges.
Shipping Updates
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be posted to this page and take effect immediately upon publication.